Returns are expensive and time consuming so please check sizing carefully and ask all the questions you need to upfront. We do however, want you to be pleased with your purchase, so you are welcome to return your order to Cody & Sioux for a nearly-full refund within 30 days from the time of purchase, and for any reason at all.
Please follow these guidelines:
Returned items must be sent freight prepaid, and arrive within 30 days back to our shop, to be confirmed with a tracking number, so be sure you choose a delivery method that offers tracking.
Returned items will incur a 15% fee to cover restocking and processing.
Items must be in NEW condition – in the original packing, no wear, tags still attached, receipt for purchase, unaltered and completely unworn, or in the case of shoes and boots, unscuffed.
Custom orders are not refundable.
Sale items are final sales, but size exchanges are available when possible.
Please fill out the Return & Exchange Form included in your package or write your own note indicating your name, card particulars for the refund (minus 15%), or if you’d prefer a store credit, your e-mail and phone number.
We are not responsible for lost, stolen or damaged items.
Upon arrival, your return will be processed within a 3-day period, and we’ll send you a note confirming the refund.
Please send your return to: Cody & Sioux, 1226B 9th Ave. SE, Calgary, Alberta T2G 0T1.
Questions? Send us an e-mail at firstname.lastname@example.org or give us a call at (403) 264-2489.